Welcome to

MAKEUPFOREVER

By using our website and placing orders, you agree to the following terms and conditions. Please read them carefully.

Online Order:
Order cannot be cancelled or amended after 2 hour of placing the order to ensure efficient processing. Additionally, no refusal can be made at the time of delivery once the order is out for delivery. Otherwise, specific clauses will apply.

In the event of a cancellation, customers are requested to pay the delivery charges via online transfer only. Collection of payment at the doorstep will not be available. Our standard delivery charge is Rs.200/-. If customers fail to pay the charges or cooperate in any matter, we reserve the right to upload their details on our page under the category “FRAUD/FAKE CUSTOMER.” This clause is intended to discourage fake orders, as it poses a significant challenge for cash-on-delivery services.

You will be recieving confirmation call after you placed your order, without confirmation MAKEUPFOREVER do not process orders for dispatch. If Customers fail to response confirmation call done 4 times from our end then delivery charges has to be paid in advance to proceed order.

Refusal at doorstep will result in Auto Black List and particular customer will not be able to place order again on site untill the clearance of dues of Delivery Charges.

Shipping policy:
The delivery time frame is 4 to 6 working days, However weather conditions and during Sale days deliveries might be delayed.

Our courier services are authorized to open parcels or show products before payment. If rider are not allow you to open parcel, then call us on our given number and say to talk with us.

You will receive a message from our courier service with the shipment status before delivery. To stay updated with the delivery process, please provide a contact number that is currently in use.
For the tracking of your order, You will recieve a SMS from courier company with your tracking number.
Addresses of Hostels, Universities, Village areas and without house numbers are not eligible for our CASH ON DELIVERY SERVICES, Customers are required to choose Bank Transfer Payment Method for such orders.

Customer Protection & Disputes Management:
If you encounter any issues with your parcel, such as damage or other concerns, please contact our Customer Services Representative on Instagram. Please refrain from using rude language or slang, as our team is committed to providing a respectful environment.
To ensure your customer protection rights, please make an unboxing video of the parcel, showing the seal being opened. Claims for damaged, missing, or replaced products will only be accepted if the seal opening is visible in the video.
It is mandatory to make an unpacking video and notify us of any issues within 24 hours of receiving the parcel for the proof that you have recieved the product from us.
For any issues related to the parcel, such as damaged products, please contact us on Instagram in a decent manner. Rude or abusive language will not be tolerated l. Our response time is within 24 hours.

Claims for glitters eyeshadow palettes that may disperse during delivery will not be accepted after three days. Additionally, as we deal in Chinese products, there is no guarantee for the longevity of any products.
Makeupforever will not be held responsible for any skin allergy or harm caused by Chinese products.

Please be aware that dupes and copies from China may vary slightly from our pictures. In rare cases, brushes in a set may have a different shape. If you wish to claim a refund for such a product, you will need to send it to us at your own expense. No exchanges will be provided for these cases. The refund clause will be applicable, and any issues related to the parcel must be notified within 24 hours of receipt.
Do read the product discriptions for leftover products before you order them as you can surely face any defect, consistency issue, fragrance related issue, or color related issue in the product because those are rejected lots of product line. MAKEUPFOREVER will not exchange such product as defects and issues are already mentioned as disclaimers in product discriptions.
Products which have swatches are photographed under translucent light a per rules and standard of product photography however, they are approximate and might differ screen to screen due to resolutions and brightness levels of devices, MAKEUPFOREVER will not be held responsible if the shades are percieved differently on different devices.

Privacy Policy
Dealing with us ensures top privacy protection for MAKEUPFOREVER customers. We understand the paramount importance of safeguarding your personal information to maintain your trust in our services. Your privacy is of utmost concern to us, and as such, we have implemented robust measures to ensure the security of your data. One such measure is SSL (Secure Sockets Layer) encryption, which adds an extra layer of security to protect your sensitive information. With SSL, your data is transmitted securely through an encrypted link, shielding it from unauthorized access or interception.


In our efforts to enhance your online experience, we collect online customer information. This information allows us to tailor our services to better meet your needs, improve the functionality and content of our website, and conduct marketing and promotional activities. However, we are committed to respecting your privacy and using your information responsibly. We adhere to strict guidelines and industry standards to safeguard your data and ensure that it is used only for legitimate purposes.


It's important to note that while we strive to protect your privacy on our platform, we cannot control the privacy practices of other companies or organizations that may be linked to or affiliated with us. Therefore, we encourage you to review the privacy policies of any third-party websites or services before providing them with your personal information. Your security and privacy are paramount, and we want you to feel confident and secure when interacting with us online.


So, as you continue to enjoy shopping with us, rest assured that your personal information is in safe hands. We are dedicated to providing you with a secure and enjoyable online shopping experience, and we value the trust you place in us. If you have any questions or concerns about our privacy practices or how we handle your data, please don't hesitate to contact us. Thank you for choosing MAKEUPFOREVER – Keep Shopping with confidence!

Returns & Exchanges:
Product(s) can be only be exchanged from MAKEUPFOREVER online store only within 7 days from the date of purchase.
Items purchased on sale/discount will not be Returned or Exchanged.
We offer 100% cash Refunds with-in 24 hours.
Items purchased from the online store cannot be returned or exchanged from retail/offline stores and vice versa.
If customer wishes to exchange product, the product should not be used/opened, tags must be intact and the product should be in good condition.
We require 10-15 business days to process return or exchange claims. Please note that swatched, broken, or unsealed items are not eligible for return or exchange.
The original invoice is required for exchange within 7 days of purchase for unused products in original packaging.
Contact our Customer Care Center by sending us Invoice and images of the defective product at Makeupforeverpk@gmail.com or contact us at 03058856888